Schwinn 230 Recumbent Exercise Bike

Would buy a second one any day. Thankfully I don't need to because this is a great quality piece. Easy to assemble and use. I have a bad back and the recumbent seat and back is quite comfortable.

Assembly of the Model 230 is somewhat daunting due to oversimplified assembly instructions. Several troublesome steps could use more specific detail to avoid trail and error. Overall, the design seems solid but my unit had a handlebar assembly that was incomplete - it had no external jack to plug the heart rate monitor cable into. I've asked Schwinn (aka Nautilis) for a replacement - we shall see how they respond.

The bike is great. It is quiet, comfortable, and simply perfect.

The customer support is attrocious. I sat on hold for 15 minutes listening to bad background music without anyone picking up. I thought Sears was bad when my treadmill broke.

So I called again and selected "new sales". Of course someone immediately picks up. They give me the excuse that for some reason the customer support staff is busy today. Well I said, that seems to have been the story for the last several years, according to online reviews.

I ran out of time, and had to call the next day. I put the phone on speakerphone and went about my other tasks. At exactly 20 minutes, someone picks up. Then they didn't have the part I needed. I needed to buy the whole computer, which would have cost $210. All I needed was the connector at the back, which broke when I tried to get the cables apart. It's a poor design, and they don't carry the part which I'm sure has broken on others, as I've read such in reviews.

So the customer support needs a few more people on staff. A 20 minute hold time, if this is a regular occurrence, is out of line.

I don't usually write reviews, but I had to with this product I just purchased. It is well worth the money and my whole family uses it daily! Some enjoy it for weight loss and others for strength building. I love this bike, because it is so smooth and quiet and has enough levels of resistance to keep anyone happy! The assembly was very easy and we had no problems at all with anything. I belong to a gym and I personally think that this recumbent bike is better than the ones they have!

Gone with Schwinn......
Good price, good product. I have been slowly getting into my post knee surgery rehab and the unit is easy on the knees and has some clever prompts to keep you engaged and pedaling.
Three weeks in and still having fun.
Small problem with the mast cable being bad when i got the unit but the company sent me a new one and got it running fast.